Please read these General Terms and Conditions of Sale carefully, as well as the general terms and conditions of use and the privacy policy of the websites. TOHORA-IMPORT.com (TOHORA.com, FEELTHEFIBER.COM redirect to Tohora-Import.com)

ARTICLE 1 – LEGAL INFORMATION

Name: TOHORA IMPORT
Limited liability company with capital of €12,000
Registered in the Luxembourg Trade and Companies Register under number b292275

Head office: 63 Rue Eugène Welter, L2723 Howald – Luxembourg

VAT Number: LU 36273762
Phone : +352 661 585 551
Internet : www.tohora-import.com
E-mail : sabine.lehot@tohoraimport.com

Director of Publication: Sabine Lehot

Hosting provider for websites owned by Tohora Import: OVH, 2 RUE KELLERMANN 59100 ROUBAIX

Registered trademark, number 1527694: ®Tohora

In accordance with Articles 1 and 2 of the Law of 14 August 2000 on electronic commerce and Articles 1369-1 et seq. of the Luxembourg Civil Code.

ARTICLE 2 – SALE PRICE

2.1.Product Price

All orders are invoiced in EUROS based on the price in effect on the date of the order. All first orders are automatically pro forma. The minimum quantity for all fabric orders is indicated on each product description on the website or in the catalogue.

For all orders, a €28 administration fee (excluding VAT) and transport costs will be applied. All products ordered are delivered free of charge within the European Economic Area at the rate in force in the Customer's country of destination.

For all EX-WORKS sales, the customer may choose their own carrier and shall bear all risks and costs, including those associated with FOB delivery.

In accordance with the VAT Act of 12 February 1979 and Article L.113-3 of the Luxembourg Consumer Code relating to price display.

Tohora Import Luxembourg reserves the right to modify the prices of products offered on the website at any time without notice. Products are invoiced based on the prices displayed on the website at the time your order is placed, subject to the availability of the products ordered at that time.

Pursuant to Article 1129 of the Luxembourg Civil Code: ‘The obligation must relate to at least one determinable item.’

2.2 Customs duties

For deliveries outside the European Union, customs duties and local taxes remain the responsibility of the Customer.

In accordance with the European Union Customs Code (EU Regulation No. 952/2013).

ARTICLE 3 – PAYMENT TERMS

When opening a new account, the first order must be paid for in advance upon ordering.

Payment upon ordering is mandatory.

All orders are payable in Euros and must be settled:

Products available in stock: immediately upon placing your order. If certain products ordered are unavailable, only the price and shipping costs for the available products will be charged.
Custom-made products:
- All orders are only registered for production upon receipt of full payment and confirmation of the order, duly signed and stamped by the customer.

The order can only be confirmed once your payment has been registered.

In the event of non-payment, late payment or payment incident, the order will be automatically cancelled and the Customer will be informed by email or telephone.

In accordance with Articles 1184 and 1610 of the Luxembourg Civil Code relating to termination for non-performance.

ARTICLE 4 – RETENTION OF TITLE

The transfer of ownership of the Products is deferred until full payment of the price. This retention of title does not affect the transfer of risks to the Customer as soon as the Products are made available to the Customer. Failure to pay on a due date may result in the Products delivered being reclaimed, even if they have subsequently been resold by the Customer to an end buyer. The delivery of a document creating an obligation to pay (bill of exchange or other) does not constitute payment within the meaning of this clause. In the event of seizure, preventive seizure or any other intervention by a third party on the Products, the Customer must inform TOHORA IMPORT without delay in order to enable it to oppose such action and preserve its rights. The Customer shall refrain from pledging or assigning as security the ownership of the Products delivered by TOHORA IMPORT.

ARTICLE 5 – DELIVERY

Deliveries are made:

In Luxembourg
In the European Union
In the United Kingdom

We do not deliver anywhere else in the world. For any delivery requests to other countries, please contact our export department at export@TOHORAIMPORT.com.

The delivery times specified in the order confirmations issued by TOHORA IMPORT are indicative and any delay shall not entitle the Customer to cancel the sale, refuse the Products or claim damages. TOHORA IMPORT shall have the option of delivering the Products in instalments. Any partial delivery shall be invoiced separately and payable under the agreed terms. All deliveries are made from Monday to Friday and are possible on Saturdays at an additional cost. TOHORA IMPORT reserves the right not to restock an item listed in its catalogues and price lists without this entitling the Customer to make any claim against TOHORA IMPORT.

ARTICLE 6 – COLOUR AND MODEL CONFORMITY

Given the specific characteristics of hand-woven products and certain products dyed with natural dyes, TOHORA IMPORT cannot guarantee absolute conformity from one production run to another.

Fabrics dyed with natural pigments must be protected from sunlight or moonlight. It is advisable to allow for an additional percentage of natural-coloured fabric to ensure that the entire batch is the same colour. This is because each fabric is unique, and no blend of natural colours can be reproduced identically..

In accordance with Article 1147 of the Luxembourg Civil Code relating to damages in the event of non-performance

ARTICLE 7 – FORCE MAJEURE

If TOHORA IMPORT is prevented from fulfilling any of its obligations due to force majeure, and in particular delivery within the contractually agreed time frame, TOHORA IMPORT shall notify the Customer in writing.

In the event of force majeure, TOHORA IMPORT's obligations shall be suspended for the duration of the event. Force majeure events include, but are not limited to, total or partial strikes, all natural disasters, raw material shortages, administrative closures due to pandemics, wars and acts of terrorism.

TOHORA IMPORT aura la possibilité de refuser ou d’annuler sans indemnité les commandes de Produits dont il s’avèrerait que la livraison serait à destination d’un Etat ou de personnes physiques faisant l’objet de sanctions internationales.

ARTICLE 8 – TRANSPORT AND CONDITIONS APPLICABLE TO PROFESSIONALS

The Products travel at the Customer's risk, regardless of the mode of transport. In the case of express delivery at the Customer's request or cash on delivery, a flat fee will be charged. Any delivery to the Customer or directly to the end buyer will be subject to a quotation.

ARTICLE 9 – RECEIPT OF GOODS

Any complaint regarding the condition of the Products upon receipt must be made by the recipient to the carrier. The Customer must check the condition of the packages upon delivery and make detailed reservations on the delivery note, failing which no complaint will be accepted by TOHORA IMPORT.

Any complaints must be made in writing within 8 days of delivery.

The Customer must carefully examine the delivered Products, check their measurements and colours and look for any defects before using them or reselling them to an end buyer. No claims will be accepted after cutting or use and, in any event, more than one month after the invoice date. TOHORA IMPORT's liability is strictly limited to the value of the Products invoiced. In the event that the Products are delivered directly to the end buyer, it shall be the Customer's responsibility to ensure that the Products are received and checked by the end buyer and that they comply with the order. Given the specific nature of the Products, TOHORA IMPORT recommends that any order for Products by the end buyer from the Customer be made after the end buyer has consulted a sample in order to enable them to verify that the Product meets their own requirements.

ARTICLE 10 – RETURN OF PRODUCTS

For any return of Products, the Customer must contact TOHORA IMPORT within 15 days of the date of receipt of the Products (date on the delivery note). No returns will be accepted without prior written authorisation from TOHORA IMPORT.

If the reason for the return is not attributable to TOHORA IMPORT, a 20% reduction will be applied to the amount of the credit note issued upon receipt of the Products, which must be returned to TOHORA IMPORT in perfect condition, carriage paid.

If the returned Products are damaged, a 50% discount rate may be applied. No credit note will be issued without the return slip enclosed with the shipment.

TOHORA IMPORT will not accept returns of third-party Products for which TOHORA IMPORT is the exclusive distributor or returns relating to special manufacturing.

Pursuant to Article 1648 of the Luxembourg Civil Code: ‘Action resulting from hidden defects must be brought by the purchaser within a short period of time.’

ARTICLE 11 – ADVICE FOR USE & WARRANTIES

The description of the Products in TOHORA IMPORT's catalogues and price lists is provided for information purposes only. The Customer acknowledges that the connections and widths may vary slightly from one production run to another (+ or – 5%). TOHORA IMPORT may modify the characteristics of its Products without the catalogue and price lists being binding. If certain characteristics of the Product are essential to the Customer, it is their responsibility to mention this in writing when placing the order and to obtain a written guarantee from TOHORA IMPORT that these characteristics are essential to the sale. As the Customer is a professional in the furniture and decoration industry, TOHORA IMPORT can only provide information or advice to the Customer if the latter spontaneously enables it to do so and fulfils its obligation to obtain information. Furthermore, the Customer remains solely responsible for judging the use they make of the Products ordered, their suitability for their needs or those of the end buyer, and the Customer remains solely responsible for the consequences of their use.

IMPORTANT REMINDER ABOUT THE SPECIFIC NATURE OF THE PRODUCTS

The dimensional stability of fabrics varies.. It is inherent to the composition and texture of the fabrics and cannot constitute grounds for complaint. Before using the fabric as wall hangings or curtains, it is important to take into account the composition, texture, nature of the support and climatic conditions of the installation site. Based on this information, a variation of 3 to 5% in length and width should be considered normal.

The customer is solely responsible for the choice, destination, use and implementation of our products.

Colour consistency between the samples provided and the delivery cannot be guaranteed under any circumstances and shall not constitute a fault on the part of the supplier.

It is essential to check the goods upon receipt: conformity of the reference, length, colour, and any defects. In accordance with industry practice, fabric that has been made into garments or even just cut cannot be returned.

The customer must carry out this check within 3 calendar days of receiving the parcel. It is essential to notify the carrier of any damage to the parcel upon receipt. Otherwise, no claims will be accepted. Our liability is strictly limited to the value of the products invoiced.

The dimensional stability of fabrics varies. It is inherent to their composition and texture and cannot constitute grounds for complaint.

Our customers, who are familiar with the material and intended use of our products, have every reason to take the usual precautions when installing them, such as certain wall hangings, which should be installed in a humid environment or with a light misting; these usual precautions vary depending on whether the climate is dry or humid.

All fabrics are high-quality, hand-woven textiles, but it should be noted that exposure to air and ageing inevitably cause colours to fade over time. Exposure to ultraviolet and infrared rays should be avoided, as there is no guarantee that these phenomena can be prevented.

Wear and tear is an inevitable phenomenon linked to the intensity of use of our products.

Our items are handmade by weavers in their country of origin, with high quality standards. However, on certain qualities, appearance defects or slight imperfections may occur, while remaining within the standards accepted by professionals.

The maintenance of our products, whether removable (curtains, bedspreads) or fixed (seats, wall coverings), must be carried out by a professional dry cleaner.

If there is any doubt about the expected result of cleaning, as well as dimensional stability, a preliminary test should be carried out.

Shimmering effects are natural phenomena. Marking, creasing and punching effects, which may occur not only as a result of use but also during installation, are also natural phenomena; no claims against our Company will be accepted on these grounds. It is the duty of the upholsterer, decorator or any other specifier or project manager to advise the consumer on the choice of our products. Our fabrics must never be placed directly on seat upholstery of any kind (polyester foam, polyurethane or latex).

When implementation is entrusted to a subcontractor, they must be informed of our terms and conditions and all of the above information and requirements.

ARTICLE 12 – DISTRIBUTION NETWORK

TOHORA IMPORT has organised the marketing of its Products to end buyers solely through Customers selected on the basis of their skills, expertise and professional standing in the fields of furniture, decoration and interior furnishings. Accordingly, the Customer may only resell the Products for the purposes of its end buyers' furniture and decoration projects. Unless prior agreement has been obtained from TOHORA IMPORT, no Product may be sold by the Customer to an end buyer whose purchase is made for the purpose of resale to a third party (with the exception of end buyers who are also retailers approved by TOHORA IMPORT).

ARTICLE 13 – PERSONAL DATA

13.1 Data Collection

In accordance with the General Data Protection Regulation (GDPR) and the Luxembourg law of 1 August 2018, personal data collected via the website or during telephone orders is necessary for processing orders.

In accordance with the law of 1 August 2018 on the protection of individuals with regard to the processing of personal data in criminal matters and matters of national security, and Regulation (EU) 2016/679.

13.2 Purposes

The data is used for:

Order management
Invoicing
Client Services
Commercial information (with consent)
Improving our telephone and online services

In accordance with Articles 6 and 7 of the GDPR relating to lawfulness and consent.

13.3 Telephone recordings

Telephone conversations may be recorded for training purposes, to improve service quality and as proof of orders. These recordings are kept for a maximum of 6 months.

Pursuant to Article 9 of the Luxembourg law of 1 August 2018 and Article 6 of the GDPR.

13.4 Customer Rights

The Customer has the right to access, rectify, erase, transfer and object to the use of their personal data. They may exercise these rights by contacting: sabine.lehot@tohoraimport.com ou par téléphone au +352 661 585 551.

Pursuant to Articles 15 to 22 of the GDPR and Article 9 of the Luxembourg law of 1 August 2018.

13.5 Storage

Data is retained for the period necessary for the purposes for which it is collected and in accordance with legal obligations.

In accordance with Article 5 of the GDPR on the principle of storage limitation.

Please read the ‘Privacy Policy’ published on the website www.tohora-import.com.

ARTICLE 14 – INTELLECTUAL PROPERTY

All elements of the website (text, images, logos, videos) and commercial documents used during telephone orders are protected by copyright, trademark law and/or the sui generis right of the database producer. Any reproduction, representation, adaptation or partial or total exploitation is prohibited without prior written authorisation.

In accordance with the law of 18 April 2001 on copyright, related rights and databases, and Articles L.111-1 et seq. of the Luxembourg Intellectual Property Code.

ARTICLE 15 – COOKIES AND SIMILAR TECHNOLOGIES

The website uses cookies to improve the user experience and compile statistics. The Customer may configure their browser to refuse cookies, but certain features of the website may be affected.

In accordance with Article 129 of the Act of 27 February 2011 on electronic communications networks and services and Directive 2009/136/EC.

ARTICLE 16 – DISPUTE RESOLUTION

16.1 Mediation

In the event of a dispute, an amicable solution will be sought before any legal action is taken. The Customer may resort to consumer mediation:

Financial Sector Supervisory Commission (CSSF) for financial services
Health Directorate – Food Safety Division for Products
National Consumer Service

In accordance with the law of 2 September 2015 on consumer dispute mediation transposing Directive 2013/11/EU.

16.2 Complaints

All complaints must be sent in writing to:

Email : sabine.lehot@tohoraimport.com
Phone : +352 661 585 551
Postal address: 63 Rue Eugène Welter L-2723 HOWALD, Luxembourg

Pursuant to Article L.141-1 of the Luxembourg Consumer Code.

16.3 European platform

The Customer may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/

In accordance with EU Regulation No. 524/2013 on online dispute resolution for consumer disputes.

16.4 Competent court

In the absence of an amicable agreement, the Luxembourg courts shall have sole jurisdiction to hear any dispute relating to the performance of this contract.

Pursuant to Articles 14 and 15 of the Luxembourg Code of Civil Procedure and Article 18 of the Brussels I bis Regulation (EU No 1215/2012).

ARTICLE 17 – EVIDENCE

17.1 Evidence support

The data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

17.2 Telephone recordings

Recordings of telephone conversations relating to orders, where available, may serve as evidence of the terms and conditions of sale accepted by the Customer.

In accordance with Article 1348 of the Luxembourg Civil Code relating to written evidence and Article 1369-8 of the Civil Code on the probative value of electronic documents.

ARTICLE 18 – GENERAL PROVISIONS

18.1 Entire Agreement

These GTC constitute the entire agreement between the parties and supersede any prior written or oral agreement.

In accordance with Article 1134 of the Luxembourg Civil Code.

18.2 Partial invalidity

If any clause in these GTC is declared invalid or unenforceable, the other clauses shall remain in force.

Pursuant to Article 1184 of the Luxembourg Civil Code.

18.3 Amendments

The Seller reserves the right to amend these GTC at any time. Amendments shall take effect as soon as they are published on the website and communicated to telephone customers.

In accordance with Article 1134 of the Luxembourg Civil Code.

18.4 Archiving

Communications, orders and invoices are archived on a reliable and durable medium constituting a faithful copy.

In accordance with Article 1348 of the Luxembourg Civil Code relating to written evidence.

ARTICLE 19 – APPLICABLE LAW

These GTC are subject to Luxembourg law. Any dispute relating to their interpretation and/or execution shall be brought before the Luxembourg courts.

Pursuant to Article 3 of the Rome I Regulation (EC No 593/2008) and the principles of Luxembourg private international law.

ARTICLE 20 – ENTRY INTO FORCE

These general terms and conditions of sale are applicable from 8 July 2025 until further notice.

In accordance with Article 2 of the Luxembourg Civil Code relating to the application of the law over time.

Last update: 20 August 2025

Contact :
TOHORA IMPORT

63 Rue Eugene Welter, L-2723 HOWALD
Email : sabine.lehot@tohoraimport.com
Order hotline: +352 661 585 551
Customer service telephone number: +352 661 585 551